Why the Code of Conduct Matters in Everyday Care
In health and social care, the way we treat others matters just as much as the tasks we perform. Every day, healthcare support workers make a real difference to people’s lives through kindness, professionalism, and respect.
The HCPC code of conduct standards provide a national benchmark for professionalism, outlining the behaviours and values every healthcare support worker should follow.
What is the Code of Conduct?
The code of conduct sets out clear standards of behaviour for healthcare support workers. It is not just a set of rules—it’s a guide to ensure patients, families, and colleagues can trust and rely on the care being delivered.
It covers areas such as:
Respecting the rights, dignity, and independence of those receiving care
Acting with honesty, integrity, and clear communication
Promoting choice and person-centred support
Working safely, responsibly, and within your role
Why Does it Matter?
The code of conduct for healthcare support workers is important because it turns values into daily practice. By following it, staff create safe, supportive, and compassionate environments where people feel valued.
For patients and families:
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Builds trust and reassurance
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Ensures care is person-centred
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Protects dignity and independence
For colleagues:
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Encourages teamwork and respect
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Reduces misunderstandings or conflict
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Strengthens professional standards across teams
For you as a support worker:
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Provides confidence in your role
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Helps with career development
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Demonstrates professionalism to employers and regulators
Connecting Values to Daily Interactions
Living the code means more than knowing it—it’s about applying it in every interaction. Here are some simple ways to connect values to daily care:
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Listen actively – show patients and families that their voices matter.
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Be patient and kind – even small gestures make a big difference.
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Respect boundaries – understand what people want and need.
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Work collaboratively – support your colleagues and share knowledge.
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Reflect and learn – take time to improve and grow in your role.
Bring the code of conduct to life—start your journey as a healthcare support worker today!
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