Housing Management Officer

Housing Management Officer

Location: Exeter
Salary: £24,500 per annum
Contract: Full-time, 37.5 hours per week – Monday to Friday 09:00 – 17:00
On-call: 1 in 4 weeks, £100/week when on-call

Are you passionate about supporting individuals towards long-term independence and maintaining high-quality accommodation? This organisation is looking for a proactive Housing Management Officer to join their team in Exeter. You’ll play a key role in managing voids, supporting residents, and ensuring rent arrears and service charges are addressed efficiently.

Your responsibilities:

• Lead the assessment of potential residents and promote Julian House properties across Devon & Cornwall.
• Work with supported housing staff to address rent arrears and manage payment plans.
• Regularly monitor rent and service charge accounts, taking appropriate action when needed.
• Conduct home visits to prevent eviction due to financial issues, working with residents to develop financial management plans.
• Support residents with daily living activities, including practical assistance with cleaning and maintenance.
• Actively report repairs and ensure high standards of accommodation are maintained.

What you’ll need:

• A valid UK driving licence and access to your own vehicle (business insurance required).
• Experience working as part of a team in a social or healthcare setting.
• An understanding of complex needs and a client-centred approach.
• Commitment to working within equal opportunities policies.

Why join this team?

• Career development: Opportunities for growth and free monthly training sessions.
• Generous leave: 35 days leave! 27 days annual leave (including a day off for your birthday), increasing up to 30 days after 4 years..
• Wellbeing support: Access to counselling sessions through the Employee Assistance Programme, healthcare discounts through Simply Health, and eligibility for the Blue Light Card offering discounts on top brands.
• Pension: A generous and competitive pension scheme.
• Reflective Practice sessions: Regular sessions with external facilitators to support personal development.

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