Housing support worker

Housing advice worker – female

Location – Westminster London

About us:

Prospero health and social care are currently recruiting for a female housing advice worker on a temporary basis.

Responsibilities

1. Provide up to date housing advice and guidance to service users. Signposting them to the relevant specialist services in order for them to access stable accommodation.
2. Assist in the provision of our drop-in within a safe, secure, psychologically informed environment. Meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities and safety.

Provide up to date housing advice and guidance to low-to high support service users. Signposting them to the relevant specialist services in order for them to access stable accommodation.

1.1 Provide impartial and confidential information, advice, and guidance to service users about a variety of topics which include housing and employment.

1.2 Signpost service users to a wide range of internal and external statutory and voluntary agencies that provide information on hostel vacancies and housing rights.

1.3 Advise service users of their housing rights and make referrals to secure stable accommodation.

1.4 Understand and apply data protection policies and internal policies regards the sharing of information about staff, service users and/or the organisation.

1.5 Maintain update client record files as necessary with contact, support and risk information throughout the early, late and night shift. Ensure service user notes are comprehensive, factual and relevant.

1.6 Handle and record incidents in accordance with agreed policies and procedures.

1.7 Maintain a good working knowledge of homelessness issues and be able to offer advice to people who call at the project in person or by telephone.

1.8 Ensure a high standard of customer service is upheld, and communal areas are clean, tidy, relevant and welcoming.

1.9 At all times, work with the organisations’ systems, policies and procedures to deliver high standard service delivery and promote a safe and secure environment for all.

2. Provide a holistic support rough sleeping women who access the Centre, signposting service users to the relevant services that will address their needs.

2.1 Set up the drop-in space, in particular: * Preparing breakfast * Providing a stock of toiletries for the shower facilities * Maintaining stocks of all items needed in the drop-in * Keep reception tidy and stocked with updated information on services provided.

2.2 Create an atmosphere of welcome and respect in a Psychologically Informed Environment.

2.3 Listen to service users’ requests and sign post them to the appropriate service(s) needed.

If you’re passionate about helping people and would like to take your career further, we encourage you to apply. For further information or to discuss the position, please submit your CV or contact Ashley at Prospero Health and Social Care on 0203 319 3619.